in General March 18, 2020
We are following the government’s guidelines and are committed to keeping the TMS office open while possible. To minimise the risk of infection our staff have been instructed to follow the advice of the UK government and will be self-isolating if there is any sign of the illness which could impact their ongoing health. We have also increased the level of office cleaning, paying attention to all commonly touched surfaces in our workplace such as countertops, doorknobs and shared workspaces.
If the government advises us to do so, our staff are prepared and ready to work from home; taking your calls, answering your emails and logging support calls, just as we would if we were in the office. This means there should be no disruption to the availability of support, account management or general customer service.
In the event that our entire workforce need to work remotely we will operate as follows:
- Our support teams can be contacted via email, online or by calling 01324 550760. From there we will be able to route any requests for support to the appropriate team/person to ensure you receive the support required to resolve any issues reported.
- Our sales teams are contactable via email or by calling 01324 550760. If you are unsure of the email of the TMS sales person dealing with your company send an email to firstname.lastname@example.org and we’ll forward it to the right person.
- Our admin/accounts team can also be contacted via email@example.com or by calling 01324 550760.
All software orders placed with TMS are delivered electronically via cloud services or other online portals. Our main vendors have all confirmed they have systems in place to ensure that there will be no drop in the level of service expected by TMS and our customers. As a result, we do not expect there to be any issue in fulfilling orders related to delivery of new software, software updates or renewing subscriptions.
We will continue to monitor the situation and follow the governments advice.