in General May 18, 2018
This has been designed and developed by our own software development team, specifically to improve our customer service and help solve problems faster with less disruption to your business.
The new Portal gives you the ability to create tickets, view status updates and see solutions for any tickets you’ve raised. You can add screenshots or attach any files right from the comfort of your browser, on any device.
If you have a support contract with us for Sage, Elite, IT, SOLIDWORKS or Autodesk, please follow the below link to view the new portal and register for full access:
To make it easy to get started, we’ve added some short video tutorials to the portal home screen which will guide you through registering, creating new tickets and managing exiting tickets.
If you’d like to talk with someone about the new portal, please call us on 01324 550760. We’re always looking for ways to improve our service to you, so if you have any suggestions on how we can improve our new customer support portal please get in touch.
We look forward to you starting to use our new Customer Support Portal.