in Sage February 5, 2018
Hi everyone and welcome to another of our specialist Sage Insights articles, our series of videos and user guides designed to enhance your Sage user experience. This week's video guide will focus on how disconnected logins can affect you within Sage and how to clear them from your system. For those who are hearing impaired, we have included the script for this video below it to allow you to read the instructions as you watch the video.
Disconnected Logins are one of the most common causes of issues that our clients face within all Sage Applications. These occur when a task within Sage has ended abruptly before completion. This could be because of a loss of connection to the server or the users pc crashing. Please see our video below for our visual guide on how to recognise and clear these disconnected logins or read our guide below that.
Identifying and Clearing DIsconnected Logins
The first indication that there is a disconnected login on your system is when a user tries to access a feature within Sage and instead gets an error message as shown in the video. It will state that the user cannot access this feature because the user is accessing another feature. In the example shown in the video, I cannot access SOP Settings because I am apparently accessing Enter New Order - Full in the Sales Order Processing module.
Our first step is to check that we are not accessing this feature by checking if there are any open windows. Close the error message and check that there are no windows open within Sage. In Sage 200 you can check this by looking at the bottom pane on the left-hand side.
Once we have confirmed that we are not accessing this feature then we must navigate to the User Login Status Screen. There are two ways to access this within Sage 200. The first method would navigate to the systems Accounting System Manager > System Utilities > User Login Status. For more recent versions of Sage, we can access the User Login Status screen by going to the Tools icon and selecting User Login Status.
Once you have reached the User Login Status screen you will see a list of disconnected logins on the tab. To clear a disconnected login you must select the User Name and click Log Off. Multiple disconnected logins can be logged off at once by holding the CTRL key on your keyboard while selecting them. It is always best practice to lay off any disconnected logins that appear. This should be done routinely and as part of a housekeeping exercise.
Thank you very much for watching our video and we hope that you have found it useful. If you would like to gain more insight into what Sage can do or how to solve any problems you might come across in Sage please check out our other Sage Insight articles. If you cant find what you're looking for check back every Monday for new Sage Insight articles or get in contact with us via our website.